Refund & Return Policy

We want you to be completely satisfied with your Masmo fabric purchase. If something isn't right, here's how we can help.

Eligibility for Returns

• Returns must be requested within 7 days of delivery.
• Fabric must be unused, unwashed, and uncut, in its original packaging.
• Sale items and custom/cut-to-order fabric lengths are final sale and cannot be returned unless defective.

How to Request a Return

Contact our support team via our contact page or WhatsApp with your order number and reason for return. We will guide you through the next steps, including arranging pickup or return shipping where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or full refund at no extra cost to you.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed within 7–10 business days to your original payment method, or as store credit for Cash on Delivery orders.

Exchanges

We're happy to exchange an item for a different color, length, or product of equal value, subject to availability, within the same 7-day window.

Questions?

Reach out any time via our contact page and we'll be glad to help.